Effective Date: 28/03/2025
At Trip Token, we are committed to providing a smooth and transparent experience for our customers. Please read our refund policy carefully before placing an order.
1. No Refunds on Processed Orders
Due to the digital nature of our services, all sales are final. Once a dummy flight or hotel reservation has been processed and delivered, we do not offer refunds under normal circumstances.
2. Eligibility for Refunds
Refunds may only be considered in the following exceptional situations:
- You placed an order, but the service was not delivered within the specified timeframe.
- A duplicate payment was made due to a technical or payment gateway error.
- A system error on our website resulted in a failed or incomplete transaction.
3. How to Request a Refund
If you believe you are eligible for a refund:
- Contact us at [email protected] within 24 hours of your purchase.
- Provide your order number and a detailed explanation of the issue.
- Allow up to 5–7 business days for our team to review your request and respond.
4. Refund Method
If approved, your refund will be processed to the original payment method used at checkout (e.g., PayPal, Stripe, bank transfer). Processing times may vary depending on your payment provider.
5. Policy Updates
Trip Token reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective upon posting on this page.
6. Contact Information
For any questions or concerns about this policy, please contact:
Trip Token
📧 [email protected]